Make sure that all users of the computer know not to click freely on the internet, especially pop-ups, and avoiding freebies at all costs.

Right-click the taskbar at the bottom of the page. Click Task Manager in the pop-up menu.

If you are not sure what a process is, right-click it and click Search online. This will do a Google search of the app or process. If you find a process you want to stop, click the process and then click End task in the lower-right corner.

If your are not sure what a program is, right-click it and click Search Online. This does a Google Search of the program. If you find a program you want to disable. Click the program and click Disable in the lower-right corner.

Please note that this may also be a legitimate converter or device. If you find an unfamiliar device attached to your computer, find out who put it there and why.

If you are unable to uninstall the program, try restarting your computer in Safe Mode and uninstalling it while in Safe Mode.

Hijack This is a good tool for removing programs that are buried deep within your Windows Registry. However, you need to use Hijack This with caution. It can also be used to inadvertently delete things Windows needs to function. Do a Google search before deleting any registry items.

Reinstalling Windows will remove everything on your computer. Be sure to back up your files before reinstalling your system. You can back up your files using an external hard drive, or a cloud service such as Google Drive, Dropbox, or One Drive. You should reinstall your operating system if you have detected a keylogger on a computer that you plan to use for bank transactions or dealing with trade secrets, because the keylogger might not have been completely removed.